At pop999, your privacy is more than a legal obligation — it is our genuine commitment to every member. This document clearly explains what information we collect, how it is used, who can access it, and your rights as the owner of that data.
The following are the six core principles that underpin our approach to handling members' personal data.
All data transmitted between your device and pop999 servers is protected by 256-bit SSL encryption — bank-grade security technology that ensures your information cannot be intercepted by any third party.
Members' personal data is stored on servers protected by multi-layered access controls. Only staff with specific authorisation may access that data, and every access is logged for audit purposes.
You have the right to access, correct, download, or request deletion of your personal data at any time. pop999 provides a straightforward mechanism for you to manage your own privacy rights.
Pop999 has never and will never sell, rent, or trade members' personal information to any third party for marketing or commercial purposes without your explicit consent.
Pop999 uses cookies solely to improve the user experience and for internal analytics purposes. You can manage or decline cookies at any time through your browser settings without affecting the core functionality of the platform.
The pop999 Privacy Policy is fully built in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We take our legal responsibilities in handling each member's personal data seriously.
Pop999 understands that your trust is the foundation of the relationship we build together. This Privacy Policy ("Policy") clearly and transparently describes how pop999 collects, processes, stores, and protects your personal information when you use our platform, website, and mobile app.
This policy applies to all users of the pop999 platform, including unregistered visitors, registered members, and former members whose accounts have been closed. By accessing or using the pop999 platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, we encourage you not to use our platform until you are satisfied with the explanation provided.
This Privacy Policy is to be read together with Terms and Conditions pop999 and Responsible Gaming Policy us, which together form the complete agreement between you and pop999.
Pop999 only collects information necessary for the legitimate purposes stated in this Policy. The following are the categories of information we may collect:
| Data Categories | Example Information | How It Is Collected|
|---|---|---|
| Identity Information | Full name, date of birth, identity card number or passport number | Registration form, KYC process |
| Contact Information | Email address, phone number, residential address | Account registration, profile updates |
| Financial Information | Bank account number, bank name, digital wallet details | Deposit and withdrawal process |
| Technical Information | IP address, device type, operating system, web browser | System logs, cookies, app usage |
| Game Activity Data | Game history, betting records, wins and losses | Automatic platform usage |
| Support Information | Live chat conversation records, support emails, complaints | Interactions with the customer support team |
In addition to information you provide directly, we also collect data automatically through your use of our platform. This includes information on how you interact with our website and app, the pages you visit, time spent on each section, and your general navigation patterns.
Every piece of information we collect is used for legitimate and limited purposes. pop999 does not use your data for anything unrelated to the services we provide. The following are the primary purposes for which your data is used:
Pop999 does not sell or trade members' personal information. However, there are limited circumstances in which we need to share your information with trusted third parties to enable our services to operate properly:
All third parties we engage are required to comply with strict data protection standards and are not permitted to use shared information for any purpose other than those specified in their service agreements with pop999.
The security of your personal data is pop999's top priority. We implement multiple layers of technical and organisational safeguards to protect your information from unauthorised access, loss, misuse, or unintended disclosure.
Pop999 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for core platform functions such as login sessions and security | Session only |
| Preference Cookies | Remembering your preferences such as language and display settings | 1 year |
| Analytics Cookies | Helping us understand how users interact with the platform for continuous improvement | 90 days |
| Security Cookies | Detecting suspicious activity and protecting your account from unauthorised access | 30 days |
You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the full functionality of the pop999 platform, particularly features that require session authentication.
Pop999 retains your personal information only for as long as necessary for the purposes stated in this Policy or as required by law. The following are our general data retention guidelines:
When data is no longer needed and the legal retention period has expired, pop999 will securely delete or destroy that data using industry-approved methods to ensure your information cannot be recovered.
As a pop999 member, you hold the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010:
You have the right to request a copy of all personal information we hold about you at any time.
You have the right to correct any personal information in your account that is inaccurate or out of date.
You may request deletion of data that is no longer required, subject to legal retention requirements.
You have the right to object to the processing of your personal data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another service.
You may request a restriction on the processing of your data under certain circumstances while a dispute or investigation is ongoing.
In operating the pop999 platform, there are circumstances where your personal data may be transferred to or processed outside Malaysia. This occurs primarily when we use cloud servers, support services, or game providers operating in other regions.
Pop999 ensures that any cross-border data transfers are carried out with adequate safeguards, including:
The pop999 platform is strictly for users aged 18 and above. We do not knowingly collect, process, or store any personal information from individuals under the age of 18.
Should we discover that a child's personal information has been collected without our knowledge — whether through falsification of age details or any other means — we will take immediate steps to delete that information and close the account in question.
If you as a parent or guardian believe your minor child has registered for or used the pop999 platform, please contact us immediately via our support email. We will handle such cases with the highest priority.
Pop999 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform improvements. Any significant amendments will be communicated to you through:
The latest version of the Privacy Policy will always be available on this page with an updated effective date. Your continued use of the pop999 platform after the amendment's effective date constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or wish to exercise your privacy rights, please contact the pop999 Data Protection Officer (DPO) through the following channels:
When contacting us regarding privacy, please clearly state the nature of your request, your pop999 account ID (if applicable), and the contact details we can use to verify your identity before processing the request.
Pop999 is committed to addressing every privacy inquiry seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to submit a complaint to the Department of Personal Data Protection Malaysia or the relevant regulatory authority.
Pop999 takes your privacy seriously. Register now and enjoy a safe, fair, and responsible online entertainment experience alongside more than 500,000 members across Malaysia.